The Help-Desk will have a response time of maximum 2 working days from the first call/question.
All your personal information will be treated confidentially.
To help us find the information you require, please provide as much detail as possible, spelling out in full any abbreviations. If your question is specific, please include where possible information such as the policy area, web page addresses (URLs), programme names, project numbers, and the full references of directives or decisions, etc.
We will try to ensure that you receive the information requested, or to direct you to an appropriate source. However, we are unable to comment on specific issues pertaining to EU policy, and information provided by EXTEND HelpDesk may not be considered as legally binding.